The only way to know if your customers are really satisfied or not — Taking feedbacks becomes VERY important. You’ve got to ask them someway as judging through faces won’t help. Get feedback forms or ask them personally about the quality of the dishes when they are done with their meals. If they’re not satisfied then you’re on the wrong route — you’ve got to make changes to know what suits your customers the best. It’s all about meeting expectations to improve. It won’t happen in a day but small steps need to be taken to ensure the same.
It’s important to critique your performance and doing it with feedback is the best idea — choose your source to work on the same. It helps them build healthy relationships with the customers, which is open to opinions, ideas and constructive criticism.
Feedback gives restaurants a chance to surprise their customers as they leave their birth and anniversary dates on the feedback forms. Make use of those feedback forms — update them on an excel file and keep a tap. It’s a great technique to retain your customers and surprise them with a special birthday or anniversary offer.